Frequently Asked Call Center Service Questions
A: New accounts will be completed within 1-2 business days after receipt of client information.
A: Our office is located in Yuba City, California. We do not outsource out of the country.
A: No, you can cancel at any time.
A: Our call center is staffed 24 hours a day, 365 days a year. We’re in when you’re out.
A: Standard call forwarding requires manual dialing out from the main phone line requested. A forwarding number will be provided to you by us at the time of account completion. Check with your phone provider to see what options are available to forward to an answering service as this may vary.
A: Yes, there is a $15 holiday fee per holiday selected. The list of options for holidays is listed in the pricing sheet.
A: Absolutely! Our live operator services offer a variety of ways to receive your messages, including direct patches to you. However, there is an extra fee for call patching, which can be found on the pricing sheet.
A: Your selected monthly plan fee and message transmit fees are located in the pricing sheet. Any additional services selected as well will be applied to the monthly service.
A: Yes, we offer HIPAA-compliant services for medical offices through our phone app if opted into. All other services through data encryption technologies to make sure you’re safe and secure.
A: The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge